Frequently Asked Questions
Everything you need to know about your Point 65 Sweden experience.
What is the warranty period for Point 65 products?
All Point 65 Sweden products come with a standard 2-year manufacturer's warranty against defects in materials and workmanship. Please retain your proof of purchase for any claims.
How long does international shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary by destination, but most European orders arrive within 3-5 business days, while global shipping can take 7-10 business days.
Can I return my order if I am not satisfied?
Yes, we offer a 30-day return policy. Items must be returned in their original, unused condition and packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are Point 65 hardshell backpacks water-resistant?
Yes, our hardshell backpacks are designed to be highly water-resistant and provide superior protection for your gear against rain and snow. For extreme conditions, we also offer specific rain covers.